ScaleFlows

Works with Shopify and Stripe

Automated SupportThat Feels Human

The AI helpdesk that answers customers using live order data, keeps them informed after checkout, and organizes fulfillment evidence for accurate dispute responses.

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09:41

Inbox

Drafts

Emma Johnson

#1042
2m

Where is my order?

Hi! I ordered the linen shirt last week but the tracking hasn't updated since Tuesday…

Shipping

Sofia Alvarez

#1114
1h

Refund for cancelled order

I cancelled yesterday. When will I see the refund on my card?

Refunds

Where is my order?

Today

E
Customer

Hi! I ordered the linen shirt last week (order #1042) but the tracking hasn't updated since Tuesday. Can you check what's going on?

Aug 23, 10:12 AM

AI Draft

Confidence 92%

Email

emma.johnson@gmail.com

First name

Emma

Last name

Johnson

Address

Hauptstrasse 12
10115 Berlin, Germany
Total spent

€248.90

Disputes

0

Threads

3

Active flows

1

Shipping
#1042Aug 18, 2026

Linen Shirt · Sand / M

1 × €48.00

Total

€48.00

Payment

Visa •• 4242

Fulfillment

In transit · DHL

Current state

Open

Keep every customer confident after checkout.

ScaleFlows connects proactive order updates, AI customer support and organized fulfillment evidence in one post-purchase system.

One shared order record

Every action below stays connected automatically.

Emma R.Order #1042DHL

  1. Prevent

    Keep customers informed before they need to ask

    Send confirmation, shipping and delivery updates automatically, so uncertainty never has time to become a complaint.

    Four proactive order updates were delivered to Emma and saved to order 1042.
    Automated order updatesLive
    1. Order confirmedAug 12

      Thanks, Emma. Order #1042 is confirmed.

    2. ShippedAug 19

      Your parcel is with DHL. Track it here.

    3. Out for deliveryAug 21

      Arriving today between 12:00 and 16:00.

    4. Delivered14:02

      Delivered. Reply here if anything is off.

    4 updates delivered and saved
    Without:
    • Klaviyo
    • Omnisend
    • ActiveCampaign

  2. Resolve

    Resolve product questions with the right information

    AI reads the order and product documentation, explains what to do and attaches the right manual without waiting for your team.

    ScaleFlows explained how Emma can reset the filter light on her AirPure 300 and attached the relevant page of the product instructions. No team handoff was needed.
    Emma · Order #1042AI resolved
    Emma10:42

    How do I reset the filter light on my AirPure 300?

    ScaleFlows AIManual · p. 18

    Press and hold the Filter button for 3 seconds. When the light turns green, the reset is complete.

    AirPure 300 instructions.pdfPDF · Page 18 · 1.2 MB
    Resolved in 12 secondsManual attached
    Without:
    • Gorgias
    • Re:amaze
    • Zendesk

  3. Win

    Turn every interaction into dispute evidence

    If a dispute opens, every relevant message and fulfillment event is organized into a clear evidence package for an accurate response.

    ScaleFlows assembled the order updates, support conversation, DHL tracking and proof of delivery for an accurate dispute response.
    Dispute #D-2291Item not received

    Evidence from order #1042

    4 of 4 ready
    • Order confirmation and 4 updates

      Captured automatically

    • AI support conversation

      Resolved in 12 seconds

    • DHL tracking: delivered

      Aug 21 at 14:02

    • Proof of delivery

      Signature on file

    Complete evidence assembledResponse ready
    Without:
    • Chargeblast
    • Chargeback.io

Works with Shopify, Stripe, Gmail, Microsoft 365, Postmark, 17TRACK.

Helpdesk

One inbox with the full customer story

Bring every customer email into one queue. Each conversation opens beside live Shopify order details, tracking and Stripe payment context, so your team can resolve requests without switching tools.

A live unified inbox shows incoming customer tickets with their order, status, assignee and latest message.
A Spanish customer message is translated to English from the conversation using the Translate thread control.
An agent generates an AI draft in the message composer, reviews the completed reply and sends it to the customer.
A live conversation shows teammate presence while an agent assigns the ticket and adds an internal note for the team.
Real performance insights move from the most common customer intents to product problems, revealing which issue intents drive each product’s ticket volume.
“I used to spend €6,000 a month on customer support. Since I switched to ScaleFlows I save over 80%, and replies go out day and night without me touching the inbox.”
Samuel Ecom
Samuel Ecom

Ecommerce store owner

AI Agent

Answers grounded in every order, policy and product

The AI answers every message using live order data, policies and product knowledge. Every promise is saved to the commitment ledger, so your team can track what was promised.

The AI Agent answers a where-is-my-order question using the order, DHL tracking, average delivery time and uploaded delivery knowledge.
The AI Agent grounds answers in live order data, store policies and product manuals.
Three product-style protection rules show how custom human handoffs can be enabled or disabled.
Choose between no AI replies, drafts that require team approval, or Autopilot replies that escalate when unsure.
The AI Agent can be tested on historical support conversations before it answers live customers.
“We run our own brand and tried a lot of AI agents before ScaleFlows. None of them could follow our policies accurately. ScaleFlows gives customers the right answer based on how our business actually works.”
Dorien Ecom
Dorien Ecom

Ecommerce founder

Message Flows

Proactive journeys that run themselves

Build post-purchase journeys from triggers, conditions and actions. Confirm purchases, explain delays and follow up after delivery automatically, while every event remains attached to the order.

A simplified product flow editor shows an order-created trigger, proactive customer emails, a wait step and the end of the order-update journey.
Message flows can react automatically when an order is confirmed, tracking is delayed or delivery is approaching.
Message flows delivered 842 updates, prevented 119 customer questions and maintained a 98.7 percent delivery rate.
New orders are checked for broken shipping details; an invalid address holds fulfillment and starts the customer verification flow.
The product’s Shopify placeholder chips insert the customer name, order number, carrier, delivery window and tracking URL into an email template.
“Many customers used to forget their house number, which caused failed deliveries. ScaleFlows catches the missing detail before we ship.”
Lode Ecom
Lode Ecom

Ecommerce store owner

Simple plans.Clear limits.

One flat monthly number. No per-reply fees, no overages, no success percentages.

Start with a 14-day free trial. Cancel anytime.

Basic

€149

per month

  • 1,000 AI replies / mo
  • Up to 1 active store
Start 14-day free trial

What's included:

  • Shared Inbox
  • Real-Time Analytics
  • Custom AI Knowledge
  • 24/7 AI customer support
  • Multi-language support

Growth

Most popular

€249

per month

  • 3,000 AI replies / mo
  • Up to 3 active stores
Start 14-day free trial

Everything from Basic, plus:

  • Everything from Basic
  • Escalations
  • Saved Templates & Tags
  • Automated Email Flows

Scale

€399

per month

  • Unlimited AI replies
  • Up to 6 active stores
Start 14-day free trial

Everything from Growth, plus:

  • Everything from Growth
  • Team Collaboration
  • Custom Email Branding

Enterprise

Custom

  • Unlimited AI replies
  • Unlimited stores
Contact sales

Everything from Scale, plus:

  • Unlimited everything
  • Account manager
  • Priority support

Prices are in EUR, excluding VAT, and may vary by location. Start with a 14-day free trial with no card required.

But migration sounds like a headache...

We migrate you for free

We move your complete support history into ScaleFlows at no cost, including conversations, customers, labels, templates and tickets.

  • Migration runs in the background
  • Conversations and customer history stay intact
  • Labels, templates and tickets are included
  • Test everything before you switch
Start 14-day free trial

Frequently AskedQuestions

Everything you need to know before getting started with ScaleFlows, from AI reply quality and languages to disputes, migration and setup.

Yes. It handles 90% of support automatically so you only touch exceptions.

It's trained specifically for ecommerce and dropshipping scenarios with high accuracy. If unsure, it escalates to you instead of guessing.

ScaleFlows organizes order confirmations, customer communications, tracking events and proof of delivery so your team can respond to disputes accurately.

It includes the relevant order record, support conversation, fulfillment timeline, carrier tracking and available proof of delivery.

No. ScaleFlows replaces shared inbox tools, macros, automation and most manual workflows.

Yes. It replies naturally in any language without needing multilingual VAs.

Yes. You can create escalation rules that trigger automatic emails for refunds, reships and lost-package cases.

Yes. Manual replies and email flows are unlimited on all plans, while AI reply volume scales per plan.

Yes. Replies stay on-brand and are disclosed as AI-assisted, helping merchants meet transparency requirements such as the EU AI Act. ScaleFlows handles the disclosure within the customer interaction.

It escalates with a full suggested reply for you to approve. After your response it learns and handles similar tickets automatically.

Full setup guides are available at docs.scaleflows.net.

Yes. Our team is available anytime and onboarding is included.

Follow what we ship.

Give us your email to get the newest product updates (not spam).